To address concerns regarding payment information on vouchers (PDF version), we have implemented a new feature that provides limited visibility into payment details, ensuring transparency while maintaining security. The “Payment details” section now appears on vouchers, showcasing a masked Virtual Credit Card (VCC) number and a credit card image.
For reservations covered by Goelett’s VCC, the masked VCC number and the text “Payment is covered by Goelett. In case of any issues, please contact Support” are displayed. Reservations covered by the provider or made via Payments-on-the-spot (POTS) do not display the “Payment details” section.
This improvement enhances voucher transparency, addressing issues related to payments and ensuring that travellers have a clear understanding of their payment arrangements.