This update enhances the clarity of transport itineraries in customer emails by including all layovers for air and rail bookings. Previously, emails displayed only the origin and final destination, omitting critical stopover information. Travelers will now receive complete itinerary details across all email types and booking structures.
Update applies to the following email types:
- Booking confirmation emails (confirmed, hold)
- Workflow approval emails (approval request, approval notification, rejection)
- Change notifications (e.g., ticketing delay, cancellation)
- Information included for each layover: arrival/departure airport or station name and code, local time of arrival and departure, layover duration.
- The origin and destination airport/station names, codes, travel class, and departure/arrival times remain unchanged.
This change supports all types of booking: one-way, round-trip and multi-leg itineraries.
This enhancement ensures a complete and readable itinerary directly in the traveler’s inbox, improving travel awareness and reducing confusion.