To address concerns related to travellers not reporting hotel on-spot issues, we made an update to the voucher’s Important Notes section. We replaced the phrase “please contact” with the more emphatic “the traveller should contact immediately.” This change aims to reinforce the importance of prompt communication regarding any on-site issues, empowering travellers to resolve problems promptly and avoid potential complications.
This modification should be implemented across all voucher versions, to ensure consistent communication and clarity for travellers.