Flight booking amendments must be done offline through a agent by contacting the number or email listed in your itinerary. Please be aware that there is a 20 Euro charge for any offline action. Ticket re-booking and cancellations are subject to the airline’s policy. Please refer to your ticket confirmation voucher for the re-booking and cancellation conditions.
To process your request, we will ask you to provide the following information: airline ticket number, PNR reference, company name, family name, email address, and mobile phone number.
The hours of operations for Goelett agents are Mon-Fri 8:30 AM-6:00 PM CET.