Previously fallback approvers could only approve for travelers within their assigned entity, causing delays for travelers not linked to a specific entity. In order to address that issue we have introduced a possibility to take into account also Fallback Approvers on the root level.
When option “Always send to Fallback Approvers from root company level” is activated when Fallback Approver has been found on the business unit level still all fallback approvers from the root level will be added to the trip.