We’ve automated the refund process for Ouigo train services in Goelett, for refund requests submitted via Ouigo website. This enhancement provides a more convenient and efficient refund experience for users who encounter involuntary cancellations on Ouigo train services.
How it works:
- Ouigo Refund Initiation:
When a user experiences an involuntary cancellation of a Ouigo train service, they initiate the refund process on the Ouigo website. - Automatic Refund Tracking:
Goelett’s system regularly checks Ouigo’s platform (once per day) to retrieve a list of refund requests submitted by Goelett users.
Refund Processing:
For refund requests that are due for processing, Goelett automatically changes the cancelled Ouigo train status to cancelled. The TMC handles the refund on their end