We have identified an issue where travelers were not receiving timely
notifications when their LCC bookings were not confirmed after 72 hrs from
booking request. This could lead to confusion for travelers who were unaware
their booking final status.
To improve transparency, we made the following enhancement:
72-hour follow-up: If the booking remains unconfirmed after 72 hours, an
email notification will be sent to both the travel agent and Goelett support for
further investigation.