Enabling Ouigo Refund Process in Goelett
We’ve automated the refund process for Ouigo train services in Goelett, for refund requests submitted via Ouigo website. This enhancement provides a more convenient and efficient refund experience for users who encounter involuntary cancellations on Ouigo train services. How it works: Refund Processing:For refund requests that are due for processing, Goelett automatically changes the cancelled […]
Single Segment Cancelation Retained for Rail Trips
We’ve improved the handling of canceled rail segments within train trip bookings. Previously, all canceled rail services were automatically deleted from the cart, regardless of the cancellation reason (voluntary and involuntary ones). Now, involuntary canceled rail segments within the single or roundtrip will be retained in the cart, but will be displayed in a grayed-out, […]
Rail Service Displayed as a First Option on the Navigation and Quick Search
The rail service is now prominently featured in our navigation and quick search options. By prioritizing rail as a sustainable and efficient mode of transport, we are empowering users to make eco-conscious choices while enjoying a seamless business booking experience.
Consolidated Train Carrier Names
To optimize travel policy management, we’ve consolidated duplicate train carrier names. This means that carriers with multiple entries, such as Eurostar, will now have a single, unified value. This change simplifies travel policy creation and maintenance, reducing the need for redundant rules.
Error Adding Passive Segment Solved
We have successfully resolved the PAO train booking issue that resulted in an automatic cancellation and the error message “Proxy error: Error adding passive segment.”
Streamlined Train Search Navigation
We’ve improved the user experience for rail search results narrowed to a specific timeframe. Previously, the search criteria jumped +4 hours from the last train departure in the previous results. For an example this meant the first page showed trains departing between 10:00-14:00, but the next page jumped to trains departing after 18:00, not after […]
Improved Train Modification Search for Deutsche Bahn
We’ve identified and addressed an issue with modifying Deutsche Bahn journeys booked through Trainline. Previously, searching for the same journey without changing stations during modification might return no results. We’ve improved the search logic to prioritize city names over booked stations during modification searches. This ensures travellers can seamlessly search for existing Deutsche Bahn trips […]
Deutsche Bahn Seat Reservation Fix
We’re addressing an issue where Deutsche Bahn seat reservations weren’t being saved in Goelett OBT. Previously, Deutsche Bahn seat reservations functioned differently than SNCF reservations. While SNCF assigns seats before confirming the Trainline order, Deutsche Bahn assigns them only after the order is fully confirmed. The proposed solution involves using the Trainline OrderConfirmed event to […]
Paid Seat Reservation for Deutsche Bahn
New functionality allows selection and purchase of seat reservations. This update introduces paid seat selection for Deutsche Bahn tickets. A new “Extras” tab will be available during the booking flow, allowing users to choose and purchase a seat reservation alongside their train ticket. This guarantees a designated seat for their journey. How does it look […]
Self-Service Modifications for Arranged Trips (Trainline, PAO)
Previously, travelers, whose trip has been arranged by someone else couldn’t modify or cancel their bookings. This required involvement from the arranger, potentially causing delays or inconveniences. Now we’re introducing self-service trip management, which allows solo and multiple travelers to directly modify or cancel their trips, mimicking the functionalities currently available to arrangers.