Building upon our previous enhancement to the multi-passenger booking approval process, we are now introducing the ability to cancel individual trip members independently within multipax Trainline bookings. This feature complements the existing approach, which ensures that only authorized individuals can approve or reject services for the entire booking. With this latest addition, arrangers gain even […]
Trainline multi-passenger booking approval process has been enhanced to provide a more streamlined and secure experience for both travellers and arrangers. With the new approach, which mimics the setup for hotel booking flow, only the main traveller’s approver can approve or reject services, ensuring that only authorized individuals can make decisions that affect all travellers.
We introduced the ticket cancellation feature that provides flexibility for canceling individual tickets within multi-passenger trips. It allows Arrangers to cancel tickets separately for outbound and inbound journeys. This ensures that Arrangers can make changes on a more individualized level, catering to specific passenger requirements without affecting the entire group booking.