Self-Service Modifications for Arranged Trips (Trainline, PAO)
Previously, travelers, whose trip has been arranged by someone else couldn’t modify or cancel their bookings. This required involvement from the arranger, potentially causing delays or inconveniences. Now we’re introducing self-service trip management, which allows solo and multiple travelers to directly modify or cancel their trips, mimicking the functionalities currently available to arrangers.
Trainline Booking Improvement: Two One-Way Journeys
Previously, users could not book two separate one-way train journeys via Trainline within the same booking session. We’ve addressed this issue, allowing users to conveniently book round-trip itineraries with two one-way legs for their Trainline journeys.
[Trainline] Multipax Booking Management with Individual Traveller Cancellations
Building upon our previous enhancement to the multi-passenger booking approval process, we are now introducing the ability to cancel individual trip members independently within multipax Trainline bookings. This feature complements the existing approach, which ensures that only authorized individuals can approve or reject services for the entire booking. With this latest addition, arrangers gain even […]
New Approval Flow for Trainline Multi-Passenger Booking
Trainline multi-passenger booking approval process has been enhanced to provide a more streamlined and secure experience for both travellers and arrangers. With the new approach, which mimics the setup for hotel booking flow, only the main traveller’s approver can approve or reject services, ensuring that only authorized individuals can make decisions that affect all travellers.
[Trainline] Enabling Individual Ticket Cancellation for Multipax Trips
We introduced the ticket cancellation feature that provides flexibility for canceling individual tickets within multi-passenger trips. It allows Arrangers to cancel tickets separately for outbound and inbound journeys. This ensures that Arrangers can make changes on a more individualized level, catering to specific passenger requirements without affecting the entire group booking.