Selected Product: Mobile

This release introduces a significant upgrade to the Goelett mobile app user experience for rail travel, enhancing convenience and control over the rail tickets. By this new functionality, access and managing rail tickets directly within the app is easier than ever, thanks to the following updates.

• Easily access a variety of digital ticket formats, including:
  • Downloadable PDF tickets
  • QR codes (automatically stored for offline use)
  • Information if a ticket was sent to the traveler’s e-mail directly
• Atoc Kiosk ticket support:

For bookings requiring Atoc kiosk ticket collection, a clear reference code will be displayed within the Rail Card. This code can be used to retrieve your tickets at the designated kiosk at the station.

• Enhanced offline access:

QR codes and Atoc kiosk ticket collection reference codes are automatically stored for offline access, ensuring you can access your ticket information even without an internet connection.

Additionally for Eurostar users crossing UK border, there is new notice enablement:

• A prominent yellow warning will be displayed for upcoming Eurostar journeys booked through channels other than Trainline.
• This warning alerts travelers that they are required to provide their passport details to Eurostar directly to ensure their travel documents are issued correctly.

These new features have been carefully designed for clarity and ease of use, with clear action buttons and relevant ticket information prominently displayed in the app.

Thanks to the contextual Information, Goelett app intelligently determines the appropriate ticket format for each booking and displays the relevant information accordingly.

This update empowers users to manage their rail travel more efficiently and conveniently. With a variety of digital ticket formats, intuitive design, and enhanced offline functionality, users can now travel with greater confidence and more sustainably without any need for physical tickets, even if they are out of internet on the trip.

We’re excited to announce the launch of the rail card in the Goelett mobile app (MVP version). This new feature provides a convenient and informative way to view train reservations directly within the app.

Here’s the list of items available in this initial release: Access detailed information for all confirmed train reservations, including: trip name, segment details (departure/arrival times and dates, class services, stations, train logos), trip costs, travel policy compliance, cancellation policy, PNR and confirmation number (if available), terms & conditions (potentially with links to carrier websites), CO2 emissions for the journey, and more.

Current limitations:

• Limited access: Currently, Rail Cards are only accessible from the Traveler’s trip view. Approvals list functionality is coming soon.
• Web view for specific actions: For now, opening reservations directly from notifications or similar booking links triggers a web view experience. Native functionality for these actions is under development.
• Tickets not yet available: Viewing tickets within the Rail Card is not included in the MVP. We’re working on integrating this functionality shortly after launch.

Additional notes:

• The Rail Card displays information in both English and French.
• We offer “Show old view” functionality for users familiar with the previous reservation interface.
• This is the initial version. We’ll continue to develop and improve the Rail Card based on users’ feedback.

The Goelett mobile app now features a new flight card, providing a comprehensive and user-friendly way to view and manage flight details within a trip. This new view is providing travelers with easy access to essential flight information and streamlining the check-in process. The flight card includes: 

• Booking overview: a concise summary of the booked flights. 

• Itinerary/timeline: detailed flight information in chronological order, including departure and arrival times, flight numbers, and airport details. 

• Check-in functionality: a convenient check-in button for eligible flights, allowing users to proceed directly to the airline’s website for check-in. 
  
  

The Goelett mobile app now features a new car card, providing a detailed view of car rental information within a trip. This card offers a comprehensive overview of the rented car, including all relevant details and booking information, such as: a photo of the car, provider name, car brand, pick-up and drop-off addresses, dates, and times. A clear and concise summary of the car booking is available in the summary. All information is displayed in the user’s preferred language. The car card is accessible from the Trip Summary view in the mobile app.

Goelett’s mobile app now provides quick and convenient access to your TMC’s contact information. Users can easily find their TMC’s phone number and email address directly within the app.

For added convenience, each contact option is integrated with the relevant apps on user’s mobile device. This means every app user can call their TMC with a single tap or send them an email directly from their phone.

We’ve expanded the trip information available in the Upcoming and Past Trips tabs, providing a more comprehensive view of mobile app user’s travel plans:

• Upcoming Trips now includes trips with “To Modify” and “Rejected” statuses, allowing you to manage active bookings even when offline.
  
• Past Trips displays trips with various statuses beyond just “Confirmed,” including “To Modify,” “Rejected,” “Pending Approval,” “Draft,” and “Hold.”

This enhanced visibility is particularly useful in cases where there is an active booking, which still can be managed offline (e.g. the financial loss can be mitigated or the booked service can still be used). Additionally, Cancelled trips are now placed in a separate tab, as they have secondary priority compared to others.