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How do I change or cancel my flex airline ticket?

How do I change or cancel my flex airline ticket?

Flight booking amendments must be done offline through a  agent by contacting the number or email listed in your itinerary. Please be aware that there is a 20 Euro charge for any offline action.
Ticket re-booking and cancellations are subject to the airline’s policy. Please refer to your ticket confirmation voucher for the re-booking and cancellation conditions.
To process your request, we will ask you to provide the following information: airline ticket number,  PNR reference, company name, family name, email address, and mobile phone number.

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