Display Masked VCC on Hotel Vouchers
To address concerns regarding payment information on vouchers (PDF version), we have implemented a new feature that provides limited visibility into payment details, ensuring transparency while maintaining security. The “Payment details” section now appears on vouchers, showcasing a masked Virtual Credit Card (VCC) number and a credit card image. For reservations covered by Goelett’s VCC, […]
Urgent Communication of On-Spot Issues on Hotel Voucher
To address concerns related to travellers not reporting hotel on-spot issues, we made an update to the voucher’s Important Notes section. We replaced the phrase “please contact” with the more emphatic “the traveller should contact immediately.” This change aims to reinforce the importance of prompt communication regarding any on-site issues, empowering travellers to resolve problems […]
Room type replaced by room name on voucher
We have resolved a room type discrepancy reported by customers regarding the information displayed on the voucher. Some of the rooms provided by suppliers are very unique and very hard to define the room type. In this case, we displayed it as undefined. Now instead of that, we display the room name provided by providers.