We have improved the booking process within Goelett by addressing a crucial feedback regarding the TravelFusion booking experience. Previously, users encountered unclear error messages when attempting to rebook trips they believed had not been successfully processed. This led to confusion and unnecessary attempts to book the same trip again. Our update now clearly displays an […]
To provide arrangers with more comprehensive information about drafts, we’ve enhanced the Draft Send to Arranger flow by incorporating analytical fields into the email template. This integration adds valuable insights, allowing arrangers to make informed decisions regarding draft further booking.
To address concerns related to travellers not reporting hotel on-spot issues, we made an update to the voucher’s Important Notes section. We replaced the phrase “please contact” with the more emphatic “the traveller should contact immediately.” This change aims to reinforce the importance of prompt communication regarding any on-site issues, empowering travellers to resolve problems […]
We have enhanced the support communication process by providing direct access to support details from emails (offline reservation). When users receive confirmation vouchers via email, they will now have the option to view dedicated support contact information from the email itself. Additionally, admins can now provide two support email addresses or two phone numbers, allowing […]
Building upon our previous enhancement to the multi-passenger booking approval process, we are now introducing the ability to cancel individual trip members independently within multipax Trainline bookings. This feature complements the existing approach, which ensures that only authorized individuals can approve or reject services for the entire booking. With this latest addition, arrangers gain even […]
We have addressed an issue related to user deactivations by ensuring that when a user is deactivated in Goelett, their profile is also deactivated in Sabre. This synchronization eliminates the possibility of ex-employees accessing their Sabre profiles and potentially committing fraud. This ensures that only active users have access to Goelett and Sabre, minimizing the […]
This improvement will be the most beneficial for Administrators. Previously to select a specific business unit in the config tool it was required to type the first 3 letters of the name. Now after clicking on the ‘Search for a Business unit’ all business units are displayed on the drop down list.
This enhancement enables the display of messages at both the company and TMC levels. If a message is inherited from the TMC level, a new column will indicate its origin. However, messages inherited from the TMC level cannot be edited on the company level.
With this latest enhancement to the Admin Panel, Admins have the capability to enable Online Ticket Cancellation (OTC) directly within the platform, as well as set a specific timeframe before departure within which the cancellation feature can be activated. Admins can now adjust this setting based on TMC unique operational needs and preferences.
With this improved integration with Travelfusion, we enabled TMCs to manage bookings made through Goelett directly from their Travelfusion IBE portal account. This enhancement eliminates the need for TMCs to switch between platforms, streamlining their booking management workflow. By sending an additional set of data, including agency name, IATA number, and business unit name, TMCs […]