In the fast-paced world of travel management, TMC agents often find themselves juggling multiple interfaces — from online booking tools to GDS systems and offline requests. This fragmentation slows down their workflow and hinders productivity. That’s why Goelett created Go4Agent, the Agent Desktop, a solution designed to centralize and simplify travel management, enabling agents to work more efficiently and respond to requests faster.
Go4Agent : key components of Agent Desktop:
Company Trips Management
- Single view for all business trips: with a centralized interface, TMC agents can manage all travel arrangements from one view, making it easier to navigate between different companies and Business Units.
- Simplified management of online and offline requests: the platform supports both online and offline requests, allowing agents to manage all types of bookings efficiently.
- Modifications, cancellations, and exchanges: agents can quickly modify, cancel, or exchange hotel bookings and non-GDS transportation services like Trainline or PAO ITP.
- Quick overview: a sidebar provides access to travel details without leaving the main screen.
- Easy trip code copying: agents can quickly copy trip codes, enhancing usability and speeding up processing.
Offline Request Manager
This feature allows TMC agents to efficiently handle offline trip requests submitted by business travelers or arrangers. Key functionalities include:
- Advanced filters and sorting: agents can quickly search and organize offline requests.
- Quick preview function: enables fast actions without needing to open each request individually.
- Icons and visual statuses: Easily identify the status of each request and the associated services.
Arranging functionality
The arranging feature is a core part of the Agent Desktop, allowing agents to book, manage, and modify trips for individuals or groups of up to six travelers. Key functionalities include:
- Quick add: Bookings can be easily made from the main dashboard.
- Preview feature: Instant actions are possible with a quick preview.
- Booking multiple services: Agents can book several services (hotel, transportation, etc.) for the same trip.
- Group booking: Go4Agent allows for bookings of groups with up to six travelers.
- Simplified exchanges and cancellations: The process for changing or canceling tickets is streamlined.
Security & access control
Go4Agent ensures secure access with defined roles and permissions. Each user role determines the access scope, maintaining system integrity while optimizing workflow efficiency.
An intuitive solution for TMC agents
Go4Agent simplifies business travel management by centralizing all information into an intuitive, easy-to-use interface. By providing a single view and powerful features, this solution allows TMC agents to increase productivity, streamline processes, and reduce processing time. More than just a tool, Go4Agent transforms the user experience by offering both simplicity and efficiency for agents and travelers alike. It’s a complete solution designed to meet the demands of modern business travel.
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